10 Grosvenor Street
London W1K 4QY
+44 (0)1273 303 817
Please read our FAQ section below before sending us a message.
Frequently Asked Questions
How can I pay for my order?
We currently accept Visa, Visa Delta, Visa Electron, MasterCard, Maestro, AMEX, Switch and Solo cards. When making a card payment, please ensure that the billing address you enter is the address your card is registered to.
How much is delivery?
All UK Mainland orders over £25 are shipped free of charge, all UK Mainland orders under £25 will incur a flat rate fee of £4. International orders over £50 are shipped free of charge, all international orders under £50 will incur a flat rate fee of £10. Please read the 'Where do you deliver' FAQ to check if we deliver to your address.
Who do you use for deliveries?
We use 3 different couriers for UK Mainland deliveries, if your order is under 1kg in weight and consists of 1-2 small capsule products or single accessories; it will be sent via 1st Class Royal Mail. Anything larger than this will be sent using either DPD or UK Mail.
If your order is sent via courier it will need to be signed for – normal delivery hours are Monday to Friday 8am-5pm however, you will receive a text message notifying you of your 1 hour delivery window on the day of delivery. If you are not present to sign for your goods, a contact card will be left. If no response is given with 7 working days it may be returned to us. In this event, please contact us to arrange redelivery, please aware that a redelivery fee of £5 may be charged.
How long will my order take to be delivered?
All UK Mainland orders are sent using a next working day delivery service (cut-off time-dependent). If you place your order at 5pm on a Friday, it will not be processed until the following Monday. Our standard timescale from placing your order to receiving your delivery is 3 working days.
Where do you deliver?
We deliver to the following locations: Belgium, France, Germany, Ireland, Isle of Man, Luxembourg, Netherlands, United Kingdom. Unfortunately, we do not offer the option to collect deliveries from our Brighton site.
Do you offer next day delivery?
All UK orders are shipped on a next working day service but it will take approximately 2-3 working days for your order to be despatched.
How much protein do I need each day?
The recommended daily intake of protein is 0.8g of protein per kilogram of body weight. This amounts to 56 grams of protein per day for the average sedentary man, and 46 grams per day for the average sedentary woman.
If you are allergic to certain ingredients then please check the ingredients list on the product pages. Any allergens are highlighted in bold.
Are Reflex products suitable for Diabetics (Type 1 and 2)?
Unfortunately we cannot provide a definite answer on this as this is a medical condition and you should consult your doctor about it. If you are diabetic and trying Reflex products for the first time then we recommend you do so in a controlled environment and with medical supervision.
Are Reflex products OK for children?
Reflex products contain a variety of different ingredients formulated for persons over the age of 16. Whilst the levels of the ingredients are dosed at levels which would not be harmful to children, we would not recommend children to use these products, especially those containing caffeine.
Can I mix the drinks the night before?
Reflex drinks do not contain any preservatives so should be consumed soon after mixing. If you mix it the night before, we recommend storing the mixed drink in the fridge overnight.
Are your products Halal?
All Reflex products are Halal certified. The link to our certification body and list of products can be found here.
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